Tourism and travel industry is among the fastest growing out there. It must be really due to the massive revenues that the industry generates, and the aggressive competition that results. Many companies are quickly finding that their practices are outdated, and their potential clients would otherwise ware because they are being reached quicker and other industries are more effective ways to let their customers know what is happening in all stages of their reservation. Below we examine 3 of the newest methods of communication that more travel companies choose to exploit
Although e-mail is not the most modern technology, it is still always evolving and companies are increasingly finding new uses for it. The companies that have endorsed this technology, and Oceania Cruises, use it to attract customers through newsletters, etc., arrange travel reservations, address customer inquiries promptly provide updated information to customers on their reservation, and send billing info to name a few .
Booking online. Even more companies are exploiting the potential of moving their booking systems, online instead of forcing people to call or email the vacation requests. The modern customer is a much more discerning than they used to be, and moving towards more simple and less time consuming ways to make their reservation, where these systems can offer. Of course it is used with other communication methods, but companies that do not adopt this, especially in the luxury cruise business, will soon struggle
Social media. Everyone talks about social media and how much sites like Facebook and Digg is currently, but lots of people have also been quick to criticize their usefulness. However, companies that are on top of their game or willing to keep an open mind is like Oberoi Nile Cruises, reaping the benefits of communicating with potential clients at their own level and in an informal atmosphere. Something that has been strained in the travel industry is currently Twitter, which is a platform that allows companies to communicate with a broad spectrum of people and keep them abreast of developments and offers
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