IN 1998, soon after Cognizant Technology Solutions went public, Francisco D Souza, then the chief operating officer, did some
brainstorming to come up with a new internal structure that reflected the outsourcing firm’s twin priorities - customers and delivery. Instead of one manager having responsibility for the key milestones, it was shared by two - one at the customer end and other, on the offshore delivery side.
The structure worked very well for Cognizant, helping it grow and sometimes grow faster than its bigger offshore peers. The company eventually went on to trademark what it called ‘two-in-a-box’ structure.
Now over a decade later, Cognizant is overhauling this time-tested, proven model and incorporating a third leg to it. It is introducing a consultant into the cosy two-some model and making it a ‘three-in-a-box’ structure, reflecting the seriousness of its next big bet on consulting services.
Mark Livingstone, senior vice-president, Cognizant Business Consulting, a die-hard consultant who Cognizant hired 14 months ago, has been tasked with taking the initiative forward. Mr Livingstone, a former senior partner with AT Kearney with over 25 years of consulting, reports directly into CEO, Mr D Souza, in another indication of its importance to the tech player.
Source : http://economictimes.indiatimes.com/infotech/software/Cognizant-tweaks-consultancy-focus/articleshow/5684158.cms
brainstorming to come up with a new internal structure that reflected the outsourcing firm’s twin priorities - customers and delivery. Instead of one manager having responsibility for the key milestones, it was shared by two - one at the customer end and other, on the offshore delivery side.
The structure worked very well for Cognizant, helping it grow and sometimes grow faster than its bigger offshore peers. The company eventually went on to trademark what it called ‘two-in-a-box’ structure.
Now over a decade later, Cognizant is overhauling this time-tested, proven model and incorporating a third leg to it. It is introducing a consultant into the cosy two-some model and making it a ‘three-in-a-box’ structure, reflecting the seriousness of its next big bet on consulting services.
Mark Livingstone, senior vice-president, Cognizant Business Consulting, a die-hard consultant who Cognizant hired 14 months ago, has been tasked with taking the initiative forward. Mr Livingstone, a former senior partner with AT Kearney with over 25 years of consulting, reports directly into CEO, Mr D Souza, in another indication of its importance to the tech player.
Source : http://economictimes.indiatimes.com/infotech/software/Cognizant-tweaks-consultancy-focus/articleshow/5684158.cms
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